Customers and users
(MS IE Team) Listening to Customers. The distinction between IE users and MS customers is important to remember, if rather unpalatable. If ten thousand very loud and obnoxious web geeks who buy one computer with Windows preinstalled every few years (for testing only) want one thing (to the extent that “support all of CSS and alpha transparency for PNG and a pony and tabs” is one thing), and customers (MS customers are the people who buy 500 seats of VS.net at a pop) want another, they better be listening to their customers.
The wisdom of Phil